Refund policy
Return and Refund Policy
1. Returns
1.1. We accept returns within 14 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1.2. To initiate a return, please contact us at info@punksandprimadonnas.com to obtain a Return Merchandise Authorization (RMA) number. Returns without prior authorization may not be accepted.
1.3. Customers are responsible for return shipping costs unless the item received is defective or incorrect due to our error.
2. Refunds
2.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.2. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment, within 1-2 business days.
2.3. Late or missing refunds (if applicable):
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at info@punksandprimadonnas.com.
3. Exchanges (if applicable)
3.1. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@punksandprimadonnas.com to obtain a Return Merchandise Authorization (RMA) number.
4. Non-returnable items
4.1. Certain types of items cannot be returned, like perishable goods and personal care goods (such as beauty products that have been opened and used). We also do not accept returns for hazardous materials, flammable liquids, or gases.
5. Damaged or Incorrect Items
5.1. If you received a damaged or incorrect item, please contact us immediately at info@punksandprimadonnas.com to arrange for a replacement or refund.
6. Return Shipping
6.1. To return your product, you should mail your product to: 160 W Foothill Pkwy, Ste 105-139, Corona, CA 92882.
6.2. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
6.3. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
7. Contact Information
7.1. For questions regarding our return and refund policy, please contact us at:
- Email: info@punksandprimadonnas.com